AI-empowered IT service management.
Run the complete IT support lifecycle — aligned to ITIL, with Sanad AI working alongside every agent and every employee.
Six core modules, one service desk.
Incident Management
Capture, triage and resolve operational incidents fast.
Service Requests
Productized IT services with catalog-driven fulfillment.
Problem Management
Find root causes and stop incidents from recurring.
Change Management
Govern change with a dynamic catalog and calendar.
Knowledge Management
Self-help articles, AI-suggested and AI-generated.
CMDB
Configuration items, relationships and impact analysis.
Most tickets are solved before they're filed.
Sanad AI is the first line of support — and keeps working through resolution and learning.
AI answers in the portal and suggests articles before a ticket is created.
Tickets are categorized, prioritized and routed to the right team.
AI links the CI; further reporters subscribe instead of duplicating.
At resolution, AI drafts a knowledge article for next time.
Design forms and workflows visually.
Build the intake form for any service with dynamic validation, visibility and mandatory conditions — then design the approval flow behind it.
- Assign steps to teams, roles, people or a dynamic query
- Per-step conditions, mandatory fields, attachments & actions
Map your entire technology estate.
A full CMDB with configuration items, related resources, dependency mapping, impact analysis and discovery synced from Azure.
See it live
See Sanad ITSM on your service desk.
A tailored walkthrough of the agent workspace, AI and builders.
Request a demo